Terms and Conditions

Article 1 – Definitions 

Lift Lake B.V., founded and located in Amsterdam at Tweede Kostverlorenkade 132 H, 1053 SE. Registered with the Chamber of Commerce under number 98622072 operating under the trade names Lift Lake hereinafter referred to as “Lift Lake.” 

  • Guest(s): Any paying or non-paying participant of a class, workshop, training, other event hosted at or given by Lift Lake arriving directly through Lift Lake or via a third party (e.g. Urban Sports Club, Classpass or any other partner). 

  • By entering the Studio or attending a Class, any Guest is considered to be entered into a Guest Agreement with Lift Lake.

  • Guest Conditions: These general terms and conditions, which are published on the Lift Lake website and will be provided upon the first request from a Guest.

  • Credit: The credit or balance purchased by a Guest via the Website, App or on-site in the Studio for any class cards or memberships to book and/or attend a Class at a Lift Lake Studio within the specified period.

  • Class: Any (individual or group) class, workshop, training or other event given by or hosted at a Lift Lake Studio.

  • Personal Data: All data provided by a Guest directly to Lift Lake.

  • Studio: Any studio operated by Lift Lake, as shown on the Website.

  • Practice Room: Any location or room where a Class takes place in Studio.

  • Participation Period: The period of time from the purchase of Credit, within which a Guest has the right to participate in an appropriate class, workshop, training or other event given by or hosted at a Lift Lake Studio.

  • Website: The website of Lift Lake.


Article 2 – House Rules

2.1 It is the responsibility of each Guest to familiarise themselves with these Guest Conditions of Lift Lake.

2.2 Lift Lake reserves the right to limit the total number of registered Guests, as well as change the opening hours, Class times, Class Style, number of classes, and pricing without prior notice.

2.3 Lift Lake also reserves the right to refuse Guests in case of misuse of the subscription system or Lift Lake facilities or in the event of inappropriate behaviour.

2.4 Wearing clean sportswear is mandatory. Wearing shoes in any practice room is prohibited.

2.5 Grip Socks are mandatory for every class at Lift Lake. If a guest does not have grip socks with them, grip socks can be purchased at Lift Lake studios. Should a guest not have grip socks with them for a scheduled class and does not wish to purchase grip socks for their scheduled class or refuses to wear grip socks for the scheduled class, they will not be permitted to attend the scheduled class and will not be eligible for a refund.

2.6 The use of a towel for every activity is mandatory.

2.7 All Lift Lake locations are smoke-free.  Smoking is prohibited at all Lift Lake locations.

2.8 Consuming self-brought drinks and/or food at Lift Lake is prohibited, except for the use of bottles or sealable, plastic bottles with water.

2.9 Lift Lake reserves the right to close the entire day or part of the day on recognised holidays or during renovation.

2.10 Children under 16 years of age are not allowed at Lift Lake, except for children under the supervision of their parents (for example, during Baby + Me Classes, if and when applicable) or with explicit consent from Lift Lake personnel. Leaving children waiting in the studio when the parent(s) attends a Class is strictly prohibited. Children under the age of 16 are not permitted to attend classes at Lift Lake. Any injury to children or damage to children’s property due to unauthorised access to the Studio is at the individual’s own risk.

2.11 Pets are not allowed at Lift Lake.


Article 3 – Applicability 

3.1 These Guest Conditions apply to all legal relationships between Lift Lake and a Guest who has purchased Credit and/or participates in a Class offered and/or provided by Lift Lake and/or Credit purchased by a Guest.

3.2 By purchasing Credit or participating in a Class, the Guest agrees to these Guest Conditions.

3.3 All provisions in these Guest Conditions are also drawn up for the benefit of all directors of Lift Lake and all persons employed by or contracted by Lift Lake.

3.4 Deviations from these Guest Conditions are only valid if expressly agreed upon in writing by Lift Lake directors.

3.5 Lift Lake can amend these Guest Conditions at any time. The latest version is always the valid version and is available on the Website. A copy of the Guest Conditions will be provided upon request.

Article 4 – Guests

4.1 Guests will receive a login name and password for the Lift Lake registration system, operated by BSPORT, during or immediately after registration. Guests are responsible for maintaining the security and privacy of their own username and password associated with their personal account.

4.2 The completed Guest Conditions constitute the full representation of the rights and obligations of Lift Lake and the Guest and supersede all prior written and oral announcements, agreements, and other correspondence.

4.3 The Guest ensures that all data – which Lift Lake indicates as desirable or which the Guest should reasonably understand as necessary for the performance of the Guest Agreement – are provided to Lift Lake in a timely manner.

4.4 An agreement between Lift Lake and a Guest consists of one or more Credit(s), which entitle(s) the Guest to participate in a (limited number of) Class(es) during the Participation Period. Therefore, Credits have a limited validity. The individual validity is indicated in the Guest’s account on the Website. Once a Credit and/or a collection of Credits has expired or has been used up, a Guest cannot sign up for a Class using these Credits.

4.5 In case of severe injuries, prolonged illness, pregnancy, or prolonged stay abroad, the validity of Credit or a collection of Credits may be suspended with the written consent of Lift Lake. Lift Lake has the right to request evidence before granting a request for suspension.

4.6 Credit(s) and/or a collection of Credits automatically expire. Credit(s) and/or a collection of Credits will not be automatically extended, unless they are part of a membership subscription.

4.7 If the Guest decides to purchase a new/additional Membership with Lift Lake, the terms of these Guest Conditions will continue to apply in full, unless expressly agreed otherwise in writing.


Article 5 – Prices & Payment

5.1 The current prices for one Credit (Class Cards), a collection of Credits, or a Membership are stated on the Website. The latest prices are always valid and available on the Website. Price increases do not affect already purchased and paid Credits or collection of Credits.

5.2 Only unworn, unwashed and labelled items can be returned within 14 days of purchase for a refund or Lift Lake store credit only. 

5.3 Receipt or proof of purchase must accompany the return to process the refund. All sale items and accessories, including, but not limited to grip socks and sweatshirts, are final sale unless stated otherwise.

5.4 Unless otherwise agreed, payments must be made via the online payment system or on-site at Lift Lake. Credits, Memberships, collections of Credits and retail items must be paid in full in advance. 

5.5 Payments made by a Guest will not be refunded unless a valid revocation is made by the Guest.

5.6 Lift Lake reserves the right to index and change its prices and rates without prior notice.

5.7 If the facilities of Lift Lake cannot be fully used due to circumstances beyond Lift Lake’s control, the fees payable by the Guest for using the facilities of Lift Lake will not be refunded.

5.8 No rights can be derived from promotions or special offers before or after their validity period.

5.9 A member shall not redeem a class for cash, and a class cannot be transferred to another person, unless written permission is given by Lift Lake.

5.10 A member’s payment method will be charged for the order when Credits are purchased, not when Classes are booked.

5.11 All introductory offers, promotions, and discount codes are for one-time use only per individual unless explicitly indicated otherwise.

5.12 It is a member’s individual responsibility to be aware of any changes in price or expiration of Credits or Classes after the introductory offers, promotions, discounted credits, or memberships end.


Article 6 – Bookings, Cancellations and Reservation Changes

6.1 In order to make a booking, a guest must first own a class card, or a membership. To buy a class card, multiple class cards (class packs), or a membership online, a guest can either sign up on the Website or Application using a personal email and creating a password or, if already registered, log in to purchase credits or memberships and make bookings.

6.2 Classes/credits have an expiration date stated on the pricing page on the Website and Application.  Future prices are subject to change.

6.3 A Guest must sign up in advance for a Class through the designated online registration system, or on site at the Studio, Urban Sports Club or Classpass. Without an active booking of the specifically desired class, a Guest has no right to participate in a Class.

Come to the correct location

6.4 Please pay close attention and choose the intended Studio when booking. Booking at one studio and showing up at another studio is not allowed and is considered an invalid booking. If a Guest shows up at a studio, for which a booking is not valid, the Guest does not have the right to attend a class at this location.

6.5 If a member wishes to simply cancel a booking for a class, they may do so within cancellation condition:

  • All Classes have a 12 hour cancellation window prior to the start time of the class.  Any Class must be cancelled more than 12 hours prior to the start time of the class by logging into the member’s Bsport account.

If a booking is cancelled before this time, the guest’s unused credit will be returned to the guest’s account to be used at a future date. Any cancellations made outside of this cancellation window, will result in a forfeit of the class credit.  If a guest holds an Unlimited Membership, this will also result in a penalty charge on the member’s account. See section 7.5 for details regarding specific memberships.

This applies to guests who have booked directly through Lift Lake.  Any bookings made via partners adhere to the booking/cancellation criteria of that specific partner.  Any disputes/alterations/cancellations regarding bookings made through partners platforms must go directly to the specific partners. Lift Lake cannot edit/alter bookings made through partner platforms.


Be On time

6.6 Please be on time, we can not let you join a class after the class has started. Please note that arriving late will lead to a loss of your Credit.  Arriving after admission to a class has ended, does not entitle a guest to a refund or to move their booking to another class.


First Time

6.7 Joining Lift Lake for the first time? It is advised to arrive 10 minutes prior to the start time of the booked class – this will allow a full introduction to the studio and any relevant information for the scheduled Class.

6.8 Lift Lake is entitled to adjust the class schedule and/or locations at any time without stating reasons. The latest schedules and locations are always valid and available on the Website.

6.9 Lift Lake has the right to cancel a Class if there is insufficient sign-up until the start of a Class. In that case, a Credit charged to the Guest will be returned to their account.

6.10 Extraordinary circumstances always constitute force majeure for Lift Lake and release Lift Lake from its obligations. In the event of continuing force majeure, Lift Lake is released from its obligation to fulfil the agreement.

6.11 If a Guest causes such inconvenience or nuisance that the proper execution of a Class is hindered in any way, Lift Lake may exclude them from the Class. All resulting costs will be borne by the Guest.


Article 6 – Bookings, Cancellations and Reservation Changes

6.1 In order to make a booking, a guest must first own a class card, or a membership. To buy a class card, multiple class cards (class packs), or a membership online, a guest can either sign up on the Website or Application using a personal email and creating a password or, if already registered, log in to purchase credits or memberships and make bookings.

6.2 Classes/credits have an expiration date stated on the pricing page on the Website and Application.  Future prices are subject to change.

6.3 A Guest must sign up in advance for a Class through the designated online registration system, or on site at the Studio, Urban Sports Club or Classpass. Without an active booking of the specifically desired class, a Guest has no right to participate in a Class.

Come to the correct location

6.4 Please pay close attention and choose the intended Studio when booking. Booking at one studio and showing up at another studio is not allowed and is considered an invalid booking. If a Guest shows up at a studio, for which a booking is not valid, the Guest does not have the right to attend a class at this location.

6.5 If a member wishes to simply cancel a booking for a class, they may do so within cancellation condition:

  • All Classes have a 12 hour cancellation window prior to the start time of the class.  Any Class must be cancelled more than 12 hours prior to the start time of the class by logging into the member’s Bsport account.

If a booking is cancelled before this time, the guest’s unused credit will be returned to the guest’s account to be used at a future date. Any cancellations made outside of this cancellation window, will result in a forfeit of the class credit.  If a guest holds an Unlimited Membership, this will also result in a penalty charge on the member’s account. See section 7.5 for details regarding specific memberships.

This applies to guests who have booked directly through Lift Lake.  Any bookings made via partners adhere to the booking/cancellation criteria of that specific partner.  Any disputes/alterations/cancellations regarding bookings made through partners platforms must go directly to the specific partners. Lift Lake cannot edit/alter bookings made through partner platforms.


Be On time

6.6 Please be on time, we can not let you join a class after the class has started. Please note that arriving late will lead to a loss of your Credit.  Arriving after admission to a class has ended, does not entitle a guest to a refund or to move their booking to another class.


First Time

6.7 Joining Lift Lake for the first time? It is advised to arrive 10 minutes prior to the start time of the booked class – this will allow a full introduction to the studio and any relevant information for the scheduled Class.

6.8 Lift Lake is entitled to adjust the class schedule and/or locations at any time without stating reasons. The latest schedules and locations are always valid and available on the Website.

6.9 Lift Lake has the right to cancel a Class if there is insufficient sign-up until the start of a Class. In that case, a Credit charged to the Guest will be returned to their account.

6.10 Extraordinary circumstances always constitute force majeure for Lift Lake and release Lift Lake from its obligations. In the event of continuing force majeure, Lift Lake is released from its obligation to fulfil the agreement.

6.11 If a Guest causes such inconvenience or nuisance that the proper execution of a Class is hindered in any way, Lift Lake may exclude them from the Class. All resulting costs will be borne by the Guest.


Article 7 – Credits & Memberships

7.1 For each collection of Credits, it is described how many times the Classes can be attended during the Participation Period. Unused Classes during the Term will expire automatically.

7.2 One Credit entitles the Guest to participate in one corresponding Class. 

7.3 A Member is allowed to temporarily suspend/freeze their active membership for a maximum of 1 month (four weeks)  within 1 year/52 weeks. During a suspension/freeze, it’s not possible to book or attend classes.  For a membership suspension/freeze, email hello@liftlake.com.

7.4 The Member acknowledges that they are entering into the membership for the agreed term as stated on the Website and the Application, which begins on the date of the purchase of the first 1 (one) month of the membership.

7.5 Lift Lake offers the following memberships (see below). The membership will renew monthly until cancelled by the member, within cancellation conditions of that specific membership.

Heavy Lift - Unlimited Membership:

  • An Unlimited Member can join any class at any Lift Lake location with a maximum of 1 booking per day (in the case of combining a Strength Class with a Restore Class, 2 bookings per day).

    • Monthly Commitment = €220 per month.

    • Half Year Commitment = €1,200 charged at the upfront of every 6 months, the equivalent of €200 per month. (Save €240 per year compared to Monthly commitment)

    • Annual Commitment = €2,160 charged at the upfront of the year, the equivalent of €180 per month. (Save €480 per year compared to Monthly commitment).

  • Class Cancellation: All classes must be cancelled within the cancellation window.

  • Any Class must be cancelled more than 12 hours prior to the start time of the class by logging into the member’s Bsport account. 

  • For any cancellation after this window, a €10 late cancellation fee will be charged to the member’s account.  

  • There will be a €15.00 charge for any no-show for any class.  This will be billed directly to the member’s account.

  • Membership Cancellation:

    • You may cancel your membership at any time. Your membership will remain active until the end of the current billing period for your membership commitment (monthly, half year, or annual). Membership fees are non-refundable, and no refunds will be provided for any unused credits.

    • Any membership can be cancelled online from the member’s bsport account.

    • Upon cancellation, any unused credits expire at the end of the last monthly runtime and are not redeemable after this point. Credits do not roll over beyond the final month once cancelled.

  • Unlimited members can bring a friend to Class 2 (two) times per month using their credits by using the corresponding feature on Bsport. It is not allowed to bring a friend without booking them into the Class on Bsport. 


Big Lift Membership

  • Big Lift Members have full access to 8 monthly classes – join any class on any day and at any time, across any of our Lift Lake locations. 

    • Monthly Commitment = €185 per month (recurring).

    • Half Year Commitment = €1,000 charged at the upfront of every 6 months, the equivalent of €167 per month. (Save €220 per year compared to Monthly commitment)

    • Annual Commitment = €1,825 charged at the upfront of the year, the equivalent of €152 per month. (Save €395 per year compared to Monthly commitment).

  • Unused credits roll over to the following month for 1 month, as long as membership remains active. For example, if all credits in July are not used, the remaining credits from July will roll over to August. July credits will not rollover to September.

  • Membership Cancellation:

    • You may cancel your membership at any time. Your membership will remain active until the end of the current billing period for your membership commitment (monthly, half year, or annual). Membership fees are non-refundable, and no refunds will be provided for any unused credits.

    • Any membership can be cancelled online from the member’s bsport account.

    • This membership can be cancelled online from the member’s bsport account.

    • Upon cancellation, any unused credits expire at the end of the last monthly runtime and are not redeemable after this point. Credits do not roll over beyond the final month once cancelled.

  • Class Cancellation: All classes must be cancelled within the cancellation window.

  • Any Class must be cancelled more than 12 hours prior to the start time of the class by logging into the member’s Bsport account. 

  • For any cancellation after this window, a €10 late cancellation fee will be charged to the member’s account.  

  • There will be a €15.00 charge for any no-show for any class.  This will be billed directly to the member’s account.

  • Big Lift members can bring a friend to Class 1 (one) time per month using their credits by using the corresponding feature on Bsport. It is not allowed to bring a friend without booking them into the Class on Bsport. 


Little Lift Membership 

  • Our Little Lift Membership gives you 4 monthly classes. Join any class on any day and at any time, across any of our Lift Lake locations.

    • Monthly Commitment = €100 per month (recurring).

    • Half Year Commitment = €550 charged at the upfront of every 6 months, the equivalent of €92 per month. (Save €100 per year compared to the Monthly commitment)

    • Annual Commitment = €1,000 charged at the upfront of the year, the equivalent of €83 per month. (Save €200 per year compared to the Monthly commitment). 

  • Unused credits roll over to the following month for 1 month, as long as membership remains active. For example, if all credits in July are not used, the remaining credits from July will roll over to August. July credits will not rollover to September.

  • Membership Cancellation:

    • You may cancel your membership at any time. Your membership will remain active until the end of the current billing period for your membership commitment (monthly, half year, or annual). Membership fees are non-refundable, and no refunds will be provided for any unused credits.

    • This membership can be cancelled online from the member’s bsport account.

    • Upon cancellation, any unused credits expire at the end of the last monthly runtime and are not redeemable after this point. Credits do not roll over beyond the final month once cancelled.

  • Class Cancellation: All classes must be cancelled within the cancellation window.

  • Any Class must be cancelled more than 12 hours prior to the start time of the class by logging into the member’s Bsport account. 

  • For any cancellation after this window, a €10 late cancellation fee will be charged to the member’s account.  

  • There will be a €15.00 charge for any no-show for any class.  This will be billed directly to the member’s account.

  • Little Lift members can bring a friend to Class 1 (one) time per month by using the corresponding feature on Bsport. It is not allowed to bring a friend without booking them into the Class on Bsport. 

7.6 All prices stated are inclusive of VAT. Lift Lake is authorised to adjust its rates at any time in the event of any changes to the amount of VAT without prior notice.

7.7 The Member is obligated to cover any outstanding payments before the termination date. Not complying with this regulation will result in 2 (TWO) official warnings sent to the Member in writing, followed by engaging in the services of an external collection agency in order to obtain any outstanding payments. Lift Lake is authorised to decline access to its facilities and/or suspend the membership for the Member not complying with this regulation until all outstanding payments are covered.

7.8 The membership is strictly personal and can only be transferred with the permission of Lift Lake. Such request has to be done in writing by the Member holding the membership to the official email address of Lift Lake: hello@liftlake.com

7.9 Lift Lake reserves the right to request Members for identification at any point while on the premises.


Membership fees

7.10 The membership fee must be paid by the Member using SEPA Direct Debit or with a valid Credit Card or via a payment link issued to the Member’s email address, for the entire term of the membership in advance, on a monthly basis, or, if required, for the initial or remaining term of the contract (or an extension thereof).

7.11  A processing fee of €10 will be charged to a Members account for all ‘Disputed Payments’ and will automatically be debited from the members account.

7.12 Lift Lake reserves the right to collect overdue payments.
7.13 If a SEPA Direct Debit or Credit Card payment is rejected, Lift Lake will send an automatic reminder in writing to the Member requesting to cover the outstanding payment as soon as possible. Should the payment remain incomplete, 2 (two) official warnings will be issued in writing to The Member, followed by opening a case within an external collection agency to obtain the outstanding payment.

7.14 If Lift Lake is compelled to engage the services of a collection agency in order to collect payment from the Member, the latter will also be required to pay administrative charges and any extrajudicial collection costs in the amount in accordance with the scale of collection costs. The Member will not be authorised to use the services and facilities provided by Lift Lake until such time as their overdue debt has been settled in accordance with the arrangements made with the collection agency.


Membership Cancellation

7.15 Members can cancel their membership at any time. Members can cancel their membership online on their bsport account.  Upon cancellation any unused credits expire at the end of the last monthly runtime and are not redeemable after this point. Verbally requesting to terminate the membership at the Studio is not accepted as valid cancellation. Once a membership is purchased and used to book into a class, the membership is not refundable in any capacity.


Article 8 – Account Termination

8.1 The Guest can always delete their account via the Website or Mobile App.  Note: Deleting your account, does not cancel your membership – to cancel a membership a member can do so first on their bsport account or they can email hello@liftlake.com

8.2 In the case of prolonged illness, injury, and/or pregnancy of the Guest, the Guest Account can be temporarily suspended or terminated after consultation and submission of a written medical certificate.

8.3 Lift Lake has the right to terminate the Guest Account with immediate effect if:

  • The Guest engages in unacceptable behaviour according to Lift Lake’s judgement.

  • The Guest systematically violated Lift Lake’s rules.

  • A third party uses the Guest’s Guest card due to negligence or with the Guest’s knowledge.

8.4 In the case of national restrictions or special government measures prohibiting the operation of gyms and Lift Lake thereof, a collective suspension on all active memberships may be imposed for an indefinite duration, or until the national restrictions or government measures change and regular services can be provided again. The scope, extent, and duration of the special collective membership suspension are at the sole discretion of Lift Lake, and in such a circumstance, members receive a digital notice via email issued by Lift Lake providing information about the event, (expected) duration, and any other important information.

8.5 In the case of national restrictions or special government measures limiting, but not prohibiting, the operation of gyms and Lift Lake thereof, allowing Lift Lake to provide (limited) services, Lift Lake reserves the right to continue keeping memberships active according to the regulations provided in these terms and conditions. 

8.6 The membership can never be suspended retroactively.

8.7 The Member’s payment obligation will be deferred to the actual term of the suspension. The termination date of the membership contract will be extended by the term of the actual suspension. This also applies in extraordinary circumstances, such as national restrictions or emergency government measures.


Article 9 – Risk & Liability

9.1 The use of Lift Lake studios for Classes, training or activities of any kind at Lift Lake is entirely at the Guest’s own risk and responsibility.

9.2 The Guest is obliged to inform Lift Lake, before their class about their physical condition, such as injuries, illnesses, and/or other physical conditions, and provide information that the Guest reasonably understands is necessary for exercising exercises. The Guest is solely responsible for providing this information.

9.3 Both Lift Lake and its employees,  including contractors, are not liable for material and/or immaterial damage resulting from an accident or injuries of the Guest and/or third parties.

9.4 Lift Lake and its employees accept no liability for damage, loss, or theft of the Guest’s or third party’s property.

9.5 The Guest is liable for damage caused to Lift Lake’s property if such damage results from negligence and/or fault of the Guest.

9.6 The exclusions and limitations of liability as stated in this article are also stipulated for the benefit of Lift Lake’s subordinates and any other individuals whose assistance Lift Lake uses in the execution of the Guest Agreement.


Valuables and Personal Property

9.7 Guests acknowledge that bringing valuables into and unto the Studio is done so at their own risk and that Lift Lake shall not be liable for the loss of, theft of, or damage to personal property, including items left in lockers, bathrooms, practise rooms, or anywhere else in the Studio. Clients acknowledge that no portion of any fees paid by them is in consideration for the safeguarding of valuables.


Article 10 – Personal Data and Privacy Policy

10.1 Each Guest is aware that they provide certain personal data to Lift Lake, such as name, age, address, and email address etc. The personal data of the Guests are strictly confidential and used solely for administrative purposes of Lift Lake.

10.2 If the Guest agrees to these Guest Terms and Conditions, the Guest gives Lift Lake permission to process their personal data for commercial purposes of Lift Lake. Any processing of personal data by Lift Lake is done in accordance with the Personal Data Protection Act (Wbp). Lift Lake will destroy all Guest data upon the Guest’s written request.

10.3 Lift Lake may take photos or videos of the classes or other spaces in the studio for use on social media or Lift Lake’s website. The Guest is aware of this and grants Lift Lake their permission for this.

10.4 By agreeing to these Guest Terms and Conditions, the Guest unambiguously gives Lift Lake permission to send offers to the Guest via email and other means.


Article 11 – Complaints

11.1 A Guest must report a complaint regarding any performance of Lift Lake, teachers or hosting team as soon as possible after the defect or damage has been observed, and no later than fourteen (14) days after the Guest has observed the defects or damage. The complaint is submitted via email to Lift Lake via hello@liftlake.com, stating the location and a description of the complaint.

11.2 The complaint must be complete, clearly described, and accompanied by any necessary or pertinent evidence.

11.3 Lift Lake will respond to the complaint submitted by the Guest as soon as possible, but no later than four (4) weeks from the date of receipt. If Lift Lake expects to need more time to process the complaint, it will immediately notify the Guest of this by email after such discovery.

11.4 If the complaint cannot be resolved through mutual agreement, a dispute as referred to in Article 13.4 of these Guest Terms and Conditions arises.

Article 12 – Website and Mobile App

12.1 The information provided on the website is intended solely for general informational purposes. Due to external circumstances, there may be delays, defects, and/or other imperfections in the provided information.

12.2 Although Lift Lake exercises the utmost care and pride in the curation and maintenance of its website, Lift Lake cannot guarantee that the provided information is complete, up-to-date, and/or accurate. Therefore, the Guest hereby unconditionally and irrevocably waives their right to compensation for any direct or indirect damage that has arisen, arises, or will arise from the use of the personal data unless there is intent or gross negligence on the part of Lift Lake.

12.3 The websites of third parties to which (hyper)links are included on the website are not controlled, created, and/or maintained by Lift Lake. Therefore, Lift Lake accepts no liability for the content of these linked websites.

12.4 The website and its content are protected by copyright, trademark, and other intellectual property rights. Nothing from this website or its content may be reproduced, stored in an automated data file, or made public in any form or manner, either electronically or mechanically, through photocopies, recordings, or any other means, without prior permission from Lift Lake.


Article 13 – Applicable Law

13.1 These Guest Terms and Conditions are effective from 15 November 2025,  and may be changed or updated.

13.2 Deviations from these Guest Terms and Conditions are only valid if confirmed in writing by Lift Lake.

13.3 In the event that any provision in these Guest Terms and Conditions is declared void or is nullified, this shall not affect the validity of the remaining provisions. Lift Lake and the Guest shall then enter into consultations to agree on new provisions to replace the void or nullified provisions, while preserving the purpose and scope of the original provision as much as possible.

13.4 Any legal relationship with Lift Lake is governed by Dutch law. All disputes between the Guest and Lift Lake arising from or in connection with the Agreement shall be exclusively settled by the competent court in the district of Amsterdam.


Article 14 – Required Equipment

14.1 Guest safety and physical well-being is of primary importance to Lift Lake. To participate in any Class, it is mandatory for all guests to wear grip socks. Lift Lake reserves the right to refuse entry into the class if a member chooses not to wear grip socks. The guest will not be refunded for the class in such circumstances. If attending a Class, Grip Socks are required for safety & hygiene reasons. A guest may bring their own grip socks or they may purchase Lift Lake grip socks from the reception desk or, if applicable, via the Webshop in their BSport account.

Article 7 – Credits & Memberships

7.1 For each collection of Credits, it is described how many times the Classes can be attended during the Participation Period. Unused Classes during the Term will expire automatically.

7.2 One Credit entitles the Guest to participate in one corresponding Class. 

7.3 A Member is allowed to temporarily suspend/freeze their active membership for a maximum of 1 month (four weeks)  within 1 year/52 weeks. During a suspension/freeze, it’s not possible to book or attend classes.  For a membership suspension/freeze, email hello@liftlake.com.

7.4 The Member acknowledges that they are entering into the membership for the agreed term as stated on the Website and the Application, which begins on the date of the purchase of the first 1 (one) month of the membership.

7.5 Lift Lake offers the following memberships (see below). The membership will renew monthly until cancelled by the member, within cancellation conditions of that specific membership.

Heavy Lift - Unlimited Membership:

  • An Unlimited Member can join any class at any Lift Lake location with a maximum of 1 booking per day (in the case of combining a Strength Class with a Restore Class, 2 bookings per day).

    • Monthly Commitment = €220 per month.

    • Half Year Commitment = €1,200 charged at the upfront of every 6 months, the equivalent of €200 per month. (Save €240 per year compared to Monthly commitment)

    • Annual Commitment = €2,160 charged at the upfront of the year, the equivalent of €180 per month. (Save €480 per year compared to Monthly commitment).

  • Class Cancellation: All classes must be cancelled within the cancellation window.

  • Any Class must be cancelled more than 12 hours prior to the start time of the class by logging into the member’s Bsport account. 

  • For any cancellation after this window, a €10 late cancellation fee will be charged to the member’s account.  

  • There will be a €15.00 charge for any no-show for any class.  This will be billed directly to the member’s account.

  • Membership Cancellation:

    • You may cancel your membership at any time. Your membership will remain active until the end of the current billing period for your membership commitment (monthly, half year, or annual). Membership fees are non-refundable, and no refunds will be provided for any unused credits.

    • Any membership can be cancelled online from the member’s bsport account.

    • Upon cancellation, any unused credits expire at the end of the last monthly runtime and are not redeemable after this point. Credits do not roll over beyond the final month once cancelled.

  • Unlimited members can bring a friend to Class 2 (two) times per month using their credits by using the corresponding feature on Bsport. It is not allowed to bring a friend without booking them into the Class on Bsport. 


Big Lift Membership

  • Big Lift Members have full access to 8 monthly classes – join any class on any day and at any time, across any of our Lift Lake locations. 

    • Monthly Commitment = €185 per month (recurring).

    • Half Year Commitment = €1,000 charged at the upfront of every 6 months, the equivalent of €167 per month. (Save €220 per year compared to Monthly commitment)

    • Annual Commitment = €1,825 charged at the upfront of the year, the equivalent of €152 per month. (Save €395 per year compared to Monthly commitment).

  • Unused credits roll over to the following month for 1 month, as long as membership remains active. For example, if all credits in July are not used, the remaining credits from July will roll over to August. July credits will not rollover to September.

  • Membership Cancellation:

    • You may cancel your membership at any time. Your membership will remain active until the end of the current billing period for your membership commitment (monthly, half year, or annual). Membership fees are non-refundable, and no refunds will be provided for any unused credits.

    • Any membership can be cancelled online from the member’s bsport account.

    • This membership can be cancelled online from the member’s bsport account.

    • Upon cancellation, any unused credits expire at the end of the last monthly runtime and are not redeemable after this point. Credits do not roll over beyond the final month once cancelled.

  • Class Cancellation: All classes must be cancelled within the cancellation window.

  • Any Class must be cancelled more than 12 hours prior to the start time of the class by logging into the member’s Bsport account. 

  • For any cancellation after this window, a €10 late cancellation fee will be charged to the member’s account.  

  • There will be a €15.00 charge for any no-show for any class.  This will be billed directly to the member’s account.

  • Big Lift members can bring a friend to Class 1 (one) time per month using their credits by using the corresponding feature on Bsport. It is not allowed to bring a friend without booking them into the Class on Bsport. 


Little Lift Membership 

  • Our Little Lift Membership gives you 4 monthly classes. Join any class on any day and at any time, across any of our Lift Lake locations.

    • Monthly Commitment = €100 per month (recurring).

    • Half Year Commitment = €550 charged at the upfront of every 6 months, the equivalent of €92 per month. (Save €100 per year compared to the Monthly commitment)

    • Annual Commitment = €1,000 charged at the upfront of the year, the equivalent of €83 per month. (Save €200 per year compared to the Monthly commitment). 

  • Unused credits roll over to the following month for 1 month, as long as membership remains active. For example, if all credits in July are not used, the remaining credits from July will roll over to August. July credits will not rollover to September.

  • Membership Cancellation:

    • You may cancel your membership at any time. Your membership will remain active until the end of the current billing period for your membership commitment (monthly, half year, or annual). Membership fees are non-refundable, and no refunds will be provided for any unused credits.

    • This membership can be cancelled online from the member’s bsport account.

    • Upon cancellation, any unused credits expire at the end of the last monthly runtime and are not redeemable after this point. Credits do not roll over beyond the final month once cancelled.

  • Class Cancellation: All classes must be cancelled within the cancellation window.

  • Any Class must be cancelled more than 12 hours prior to the start time of the class by logging into the member’s Bsport account. 

  • For any cancellation after this window, a €10 late cancellation fee will be charged to the member’s account.  

  • There will be a €15.00 charge for any no-show for any class.  This will be billed directly to the member’s account.

  • Little Lift members can bring a friend to Class 1 (one) time per month by using the corresponding feature on Bsport. It is not allowed to bring a friend without booking them into the Class on Bsport. 

7.6 All prices stated are inclusive of VAT. Lift Lake is authorised to adjust its rates at any time in the event of any changes to the amount of VAT without prior notice.

7.7 The Member is obligated to cover any outstanding payments before the termination date. Not complying with this regulation will result in 2 (TWO) official warnings sent to the Member in writing, followed by engaging in the services of an external collection agency in order to obtain any outstanding payments. Lift Lake is authorised to decline access to its facilities and/or suspend the membership for the Member not complying with this regulation until all outstanding payments are covered.

7.8 The membership is strictly personal and can only be transferred with the permission of Lift Lake. Such request has to be done in writing by the Member holding the membership to the official email address of Lift Lake: hello@liftlake.com

7.9 Lift Lake reserves the right to request Members for identification at any point while on the premises.


Membership fees

7.10 The membership fee must be paid by the Member using SEPA Direct Debit or with a valid Credit Card or via a payment link issued to the Member’s email address, for the entire term of the membership in advance, on a monthly basis, or, if required, for the initial or remaining term of the contract (or an extension thereof).

7.11  A processing fee of €10 will be charged to a Members account for all ‘Disputed Payments’ and will automatically be debited from the members account.

7.12 Lift Lake reserves the right to collect overdue payments.
7.13 If a SEPA Direct Debit or Credit Card payment is rejected, Lift Lake will send an automatic reminder in writing to the Member requesting to cover the outstanding payment as soon as possible. Should the payment remain incomplete, 2 (two) official warnings will be issued in writing to The Member, followed by opening a case within an external collection agency to obtain the outstanding payment.

7.14 If Lift Lake is compelled to engage the services of a collection agency in order to collect payment from the Member, the latter will also be required to pay administrative charges and any extrajudicial collection costs in the amount in accordance with the scale of collection costs. The Member will not be authorised to use the services and facilities provided by Lift Lake until such time as their overdue debt has been settled in accordance with the arrangements made with the collection agency.


Membership Cancellation

7.15 Members can cancel their membership at any time. Members can cancel their membership online on their bsport account.  Upon cancellation any unused credits expire at the end of the last monthly runtime and are not redeemable after this point. Verbally requesting to terminate the membership at the Studio is not accepted as valid cancellation. Once a membership is purchased and used to book into a class, the membership is not refundable in any capacity.


Article 8 – Account Termination

8.1 The Guest can always delete their account via the Website or Mobile App.  Note: Deleting your account, does not cancel your membership – to cancel a membership a member can do so first on their bsport account or they can email hello@liftlake.com

8.2 In the case of prolonged illness, injury, and/or pregnancy of the Guest, the Guest Account can be temporarily suspended or terminated after consultation and submission of a written medical certificate.

8.3 Lift Lake has the right to terminate the Guest Account with immediate effect if:

  • The Guest engages in unacceptable behaviour according to Lift Lake’s judgement.

  • The Guest systematically violated Lift Lake’s rules.

  • A third party uses the Guest’s Guest card due to negligence or with the Guest’s knowledge.

8.4 In the case of national restrictions or special government measures prohibiting the operation of gyms and Lift Lake thereof, a collective suspension on all active memberships may be imposed for an indefinite duration, or until the national restrictions or government measures change and regular services can be provided again. The scope, extent, and duration of the special collective membership suspension are at the sole discretion of Lift Lake, and in such a circumstance, members receive a digital notice via email issued by Lift Lake providing information about the event, (expected) duration, and any other important information.

8.5 In the case of national restrictions or special government measures limiting, but not prohibiting, the operation of gyms and Lift Lake thereof, allowing Lift Lake to provide (limited) services, Lift Lake reserves the right to continue keeping memberships active according to the regulations provided in these terms and conditions. 

8.6 The membership can never be suspended retroactively.

8.7 The Member’s payment obligation will be deferred to the actual term of the suspension. The termination date of the membership contract will be extended by the term of the actual suspension. This also applies in extraordinary circumstances, such as national restrictions or emergency government measures.


Article 9 – Risk & Liability

9.1 The use of Lift Lake studios for Classes, training or activities of any kind at Lift Lake is entirely at the Guest’s own risk and responsibility.

9.2 The Guest is obliged to inform Lift Lake, before their class about their physical condition, such as injuries, illnesses, and/or other physical conditions, and provide information that the Guest reasonably understands is necessary for exercising exercises. The Guest is solely responsible for providing this information.

9.3 Both Lift Lake and its employees,  including contractors, are not liable for material and/or immaterial damage resulting from an accident or injuries of the Guest and/or third parties.

9.4 Lift Lake and its employees accept no liability for damage, loss, or theft of the Guest’s or third party’s property.

9.5 The Guest is liable for damage caused to Lift Lake’s property if such damage results from negligence and/or fault of the Guest.

9.6 The exclusions and limitations of liability as stated in this article are also stipulated for the benefit of Lift Lake’s subordinates and any other individuals whose assistance Lift Lake uses in the execution of the Guest Agreement.


Valuables and Personal Property

9.7 Guests acknowledge that bringing valuables into and unto the Studio is done so at their own risk and that Lift Lake shall not be liable for the loss of, theft of, or damage to personal property, including items left in lockers, bathrooms, practise rooms, or anywhere else in the Studio. Clients acknowledge that no portion of any fees paid by them is in consideration for the safeguarding of valuables.


Article 10 – Personal Data and Privacy Policy

10.1 Each Guest is aware that they provide certain personal data to Lift Lake, such as name, age, address, and email address etc. The personal data of the Guests are strictly confidential and used solely for administrative purposes of Lift Lake.

10.2 If the Guest agrees to these Guest Terms and Conditions, the Guest gives Lift Lake permission to process their personal data for commercial purposes of Lift Lake. Any processing of personal data by Lift Lake is done in accordance with the Personal Data Protection Act (Wbp). Lift Lake will destroy all Guest data upon the Guest’s written request.

10.3 Lift Lake may take photos or videos of the classes or other spaces in the studio for use on social media or Lift Lake’s website. The Guest is aware of this and grants Lift Lake their permission for this.

10.4 By agreeing to these Guest Terms and Conditions, the Guest unambiguously gives Lift Lake permission to send offers to the Guest via email and other means.


Article 11 – Complaints

11.1 A Guest must report a complaint regarding any performance of Lift Lake, teachers or hosting team as soon as possible after the defect or damage has been observed, and no later than fourteen (14) days after the Guest has observed the defects or damage. The complaint is submitted via email to Lift Lake via hello@liftlake.com, stating the location and a description of the complaint.

11.2 The complaint must be complete, clearly described, and accompanied by any necessary or pertinent evidence.

11.3 Lift Lake will respond to the complaint submitted by the Guest as soon as possible, but no later than four (4) weeks from the date of receipt. If Lift Lake expects to need more time to process the complaint, it will immediately notify the Guest of this by email after such discovery.

11.4 If the complaint cannot be resolved through mutual agreement, a dispute as referred to in Article 13.4 of these Guest Terms and Conditions arises.

Article 12 – Website and Mobile App

12.1 The information provided on the website is intended solely for general informational purposes. Due to external circumstances, there may be delays, defects, and/or other imperfections in the provided information.

12.2 Although Lift Lake exercises the utmost care and pride in the curation and maintenance of its website, Lift Lake cannot guarantee that the provided information is complete, up-to-date, and/or accurate. Therefore, the Guest hereby unconditionally and irrevocably waives their right to compensation for any direct or indirect damage that has arisen, arises, or will arise from the use of the personal data unless there is intent or gross negligence on the part of Lift Lake.

12.3 The websites of third parties to which (hyper)links are included on the website are not controlled, created, and/or maintained by Lift Lake. Therefore, Lift Lake accepts no liability for the content of these linked websites.

12.4 The website and its content are protected by copyright, trademark, and other intellectual property rights. Nothing from this website or its content may be reproduced, stored in an automated data file, or made public in any form or manner, either electronically or mechanically, through photocopies, recordings, or any other means, without prior permission from Lift Lake.


Article 13 – Applicable Law

13.1 These Guest Terms and Conditions are effective from 15 November 2025,  and may be changed or updated.

13.2 Deviations from these Guest Terms and Conditions are only valid if confirmed in writing by Lift Lake.

13.3 In the event that any provision in these Guest Terms and Conditions is declared void or is nullified, this shall not affect the validity of the remaining provisions. Lift Lake and the Guest shall then enter into consultations to agree on new provisions to replace the void or nullified provisions, while preserving the purpose and scope of the original provision as much as possible.

13.4 Any legal relationship with Lift Lake is governed by Dutch law. All disputes between the Guest and Lift Lake arising from or in connection with the Agreement shall be exclusively settled by the competent court in the district of Amsterdam.


Article 14 – Required Equipment

14.1 Guest safety and physical well-being is of primary importance to Lift Lake. To participate in any Class, it is mandatory for all guests to wear grip socks. Lift Lake reserves the right to refuse entry into the class if a member chooses not to wear grip socks. The guest will not be refunded for the class in such circumstances. If attending a Class, Grip Socks are required for safety & hygiene reasons. A guest may bring their own grip socks or they may purchase Lift Lake grip socks from the reception desk or, if applicable, via the Webshop in their BSport account.